Store Policy
Last updated: June 8, 2026
Welcome to Prestige Bath and Body. We are dedicated to providing you with the finest handcrafted artisan soaps and botanical skincare. To ensure a smooth experience, please review our store policies below.
Order Processing & Fulfillment
Our products are made in small, artisanal batches. Orders are typically processed and fulfilled within 3-5 business days. You will receive a notification once your handcrafted items are prepared and ready for shipment.
Shipping
We take great care in packaging our products to reach you safely. Shipping rates and estimated delivery times are calculated at checkout based on your location. Tracking information will be provided via email once your order has been dispatched.
Local Pickup & Delivery
For customers in our local area, we offer a dedicated pickup option at checkout. Once your order is ready, we will send an email with instructions on how to collect your purchase.
Returns & Exchanges
Due to the personal and hygienic nature of our bath and body products, all sales are final. However, we want you to love your experience with us. If you have any concerns or are dissatisfied with your purchase, please contact us within 7 days of delivery, and we will work with you to find a solution.
Damaged or Incorrect Items
Please inspect your package upon arrival. If your items are damaged during transit or if you receive the incorrect product, please contact us at Rmckenzie1719@gmail.com within 48 hours with your order number and photo evidence so we can address the issue immediately.
Allergies & Sensitivities
Safety is paramount. Our products contain natural and organic ingredients, including botanical extracts and high-quality essential oils. Please review the full ingredient list on each product page and read our dedicated Allergy Warning page before use. We recommend performing a patch test if you have known sensitivities.
Cancellations
Order cancellations are accepted within 24 hours of purchase, provided that your order has not yet entered the processing stage. Once fulfillment has begun, we are unable to cancel the order.
Pricing & Promotions
All prices are listed in USD and are subject to change without notice. Seasonal promotions and discount codes must be applied at the time of checkout and cannot be added retroactively.
Payment Methods
We accept all major credit cards and secure online payment platforms to ensure your transaction is safe and protected.
Taxes & Duties
Applicable sales tax will be added based on local regulations. For international orders, customers are responsible for any customs duties or import taxes incurred.
Customer Accounts & Subscriptions
Registering for an account allows you to view your order history. If you choose to subscribe to our offerings, you can manage your subscription through your portal at any time.
Changes to Products or Discontinuations
Our formulations may evolve, and certain seasonal products may be discontinued to make room for new creations. We reserve the right to modify any item without prior notice.
Contact Information
For any inquiries, please email us at Rmckenzie1719@gmail.com. Our studio is located in the America/Chicago time zone, and we strive to respond as promptly as possible.